Data Deletion

What data we store

Vivus stores a few categories of data so your workspace stays useful: listening analytics and streaming metrics, financial records like royalty statements and transactions, CRM contacts and industry relationships, tour and booking details including venues and contracts, and social media connections and engagement metrics.

How to request deletion

To request deletion of your data, log in to your account, navigate to Settings > Account, and follow the account deletion process. Alternatively, you can email us at contact@releaseledger.com with the subject line "Data Deletion Request".

Deletion timeline

We respond to verified deletion requests without undue delay, within 30 days where GDPR applies and within 45 days where California privacy law applies, unless a permitted extension or legal exception applies. If we need more time where the law allows it, we will notify you within the initial response period and explain the reason.

Account closure starts a 30-day reactivation window. After that period, eligible account data is purged or anonymized, while limited records may be retained where required for legal obligations, tax or accounting records, security, fraud prevention, dispute resolution, regulatory obligations, legal claims, or backup rotation.

What happens after deletion

After the reactivation window closes, eligible account data is permanently removed or anonymized. You may reactivate your account at any time during that 30-day window. Limited records may be retained where required for legal obligations, tax or accounting records, security, fraud prevention, dispute resolution, regulatory obligations, legal claims, or backup rotation.